Refunds & Returns
Please Contact Us with any issues you are experiencing prior to starting your return. Some cases warrant exceptions to our policies. Let us know about your problem so we can assist you however we are able. Satisfied customers are important to us!
Additionally, please do not return your order to the address you received it from as you will not receive a refund. Packages are shipped directly from our manufacturer but our returns inspection team is elsewhere. In order for you to receive your refund, they will need to be able to collect and view your merchandise.
We will no longer be accepting returns from outside of the continental United States. This is to reduce the potential burden of hefty return shipping costs for customers and to prevent the senseless act of paying more for shipping than the order itself may have cost. If you order product from Fleece Chic and it is shipped to a location outside of the continental United States, you are agreeing to these terms and conditions.
The following Returns Policy, and all other references to it, are exclusive to items sold and shipped to addresses within the continental United States.
Our Returns Policy lasts 60 days. If 60 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items that have been damaged by the customer, regardless of how long they have had the item, will not be eligible for a return. If you return an item that is discovered to have been damaged and you did not inform us that the item was damaged when you received it, then you will only receive the value of that item in its current damaged condition.
Several types of goods are exempt from being returned. We do not accept certain health or personal care items, or products that are intimate or are sanitary goods. Our popular fleece tights are not considered an intimate item so they are accepted for returns.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted such as the following:
- Any item not in its original condition such as being damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Before placing your order, it is your responsibility as the customer to verify that you are sending your package to the correct address. If your package goes to the wrong address through no fault of our own, no refund will be given.
If you're returning an item, once it arrives and is inspected we will send you an email to let you know we received it and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10-15 working business days.
Exclusive to our Fleece Tights:
Customers are responsible for the care and maintenance of their own clothing. While our tights are more durable than traditional, cheapier alternatives, their outer material is still that of a delicate, thin nylon and they should be treated as such. Partial refunds or replacements will only be given if an item arrives damaged due to our fault, as mentioned above. If you damage the item in any way, regardless of how long you have had it or worn it, you will be responsible for that damage.
Similarly, customers are expected to follow the cleaning guidelines laid out on the tight's product page. If you stray from these guidelines in any way and end up damaging the tights, you will be responsible for their damage and will not be eligible for a refund or an exchange. Again, as the customer, you are responsible for your own clothing's care and maintenance.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, check your bank account first. Please be aware that there is often some processing time before a refund is posted, so you may need to be patient. If you still don't see your refund after a few days, inquire about it with your bank. Lastly, contact your credit card company. If you’ve done all of this and still haven't received your refund, please Contact Us.
Only regularly priced items may be refunded in full. With sale items, you will be reimbursed only what you paid for the item.
We only replace items if they are defective or if they arrive damaged. If you need an exchange for the same item, please Contact Us. After you have emailed us, you may send your damaged item to: 3313 Vermont Drive, Montgomery, AL 36109, United States.
Depending on where you live, the time it may take for your new exchanged product to reach you may vary.
To return your product, you should first Contact Us. Then mail it to: 3313 Vermont Drive, Montgomery, AL 36109, United States.
You are responsible for paying the shipping costs for returning your item/s. All shipping costs are non-refundable.
If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance as we can not guarantee that we will receive your returned item. If we do not receive your item, we will not offer a refund.